A Letter from the president
On behalf of Fox Chapel Publishing, I felt it important to address an issue with 101 Quilting Tips & Tricks Pocket Guide. We read your comments on social media over the past few days. We hear you and we apologize to Nicole Young, Penny Haren, and the crafting community.
We completely honor that we made a mistake and did not fix it quick enough. We will do better next time. We are always looking to be a better company and be better people.
I’d like to offer an explanation on what happened and assure the community that we are working toward a solution.
Fox Chapel made an error by placing an image on the cover of 101 Quilting Tips & Tricks Pocket Guide that was not approved by the artist of the image. The image was used internally very early in the concept stage for internal mock-up purposes, and it was never meant to be published on the printed pieces and it irresponsibly slipped by us.
No question, this was an unacceptable and embarrassing mistake by Fox. My continued apologies to Nicole Young for this error and the author Penny Haren. I’d also like to apologize that our initial resolution to Ms. Young was not ideal. We respect her and are working toward a better solution.
We feel it’s very important to understand that the author, Penny Haren, had no awareness that the image did not have the appropriate approvals. As the publisher, it is our responsibility to obtain all permissions for use of images not supplied by the author. We failed to do so in this case. Our sincerest apologies to Penny, as well as many other authors who have received negative messages from people on social media as a result of this mistake.
Moving forward, we will ensure this does not happen again. From mock-ups to line editing, to design and production, our team will make certain that the photographs used in our books are fairly acquired and credited. We are working, step by step, to do the right thing in this situation and have learned a lot through the process.
At Fox Chapel Publishing, we have a great passion for what we do and truly admire and respect our authors, artists, and customers. We are working hard to regain your trust, and I want to thank you for voicing your concerns and helping us do better.
With utmost respect,
David Miller, President, COO